FAQs

🧵 Frequently Asked Questions

🕒 Processing & Shipping

When will my order ship?
Most orders are processed within 2–5 business days. Handmade or made-to-order items may take a little longer — this will be noted in the product description.

Do you ship internationally?
Yes! International shipping rates are calculated at checkout. Delivery times vary depending on your location and postal service.

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📥 Digital Patterns

How do I receive my pattern?
Digital patterns are sent straight to your email as a download link right after purchase.

I can’t find my download email — what should I do?
Check your spam or promotions folder first. If it’s still missing, just send me a message and I’ll resend it right away.

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✂️ DIY Packs & Handmade Items

What’s inside a DIY pack?
Each DIY pack includes everything you need for a small creative project — materials, tools, and easy-to-follow instructions. Each listing will describe exactly what’s included.

Can I customize colors or materials for handmade items?
In many cases, yes! Just send me a note before ordering, and I’ll do my best to accommodate your request.

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💌 Returns & Exchanges

Do you accept returns?
Returns are accepted for unused, unopened craft supplies within 14 days of delivery.
Digital patterns and handmade items are non-refundable, but please contact me if there’s an issue — I’ll always do my best to help make things right.